Privacy Policy

1. Who We Are

Nexema Tech is a sole proprietorship offering in-home computer repair and tech support services in the Repentigny, QC area. You can reach us at info@nexematech.ca or 514‑834‑5648.

2. Information We Collect

We collect only what you provide to us directly:

• Contact form — your name, preferred contact method (phone number or email address), and a description of your issue.
• Phone and email — any information you share when you contact us directly.
• Cookies — a single preference cookie is set when you dismiss our cookie banner or switch languages. We do not use advertising or tracking cookies.

3. How We Use Your Information

• To respond to your request and schedule a house call.
• To communicate about your appointment — reminders, follow-up questions, and invoices.
• To remember your language preference on the website.

We do not use your information for marketing purposes, and we never sell or rent it to third parties.

4. Third-Party Services

• Web3Forms — processes our contact form submissions and delivers them to our inbox. See web3forms.com/privacy.
• Google Fonts — loads typefaces for the website. Google may log your IP address when fonts are requested. See Google's privacy policy.
• Netlify — hosts this website. Standard server logs (IP address, pages visited) are retained per Netlify's own policy.

5. Data Retention

We keep your contact information only as long as necessary to complete your service request and any reasonable follow-up. Email correspondence is retained for up to two years for reference. You may request deletion at any time.

6. Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Know what personal information we hold about you.
• Request a correction if any information is inaccurate.
• Request deletion of your information.
• Withdraw your consent to our use of your information at any time.

To exercise any of these rights, contact us at info@nexematech.ca.

7. Security

This website uses HTTPS. We do not store payment card information — all payments are handled in cash or by Interac e-transfer at the time of service.

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our services after a change constitutes acceptance of the updated policy.

9. Contact

Questions about this policy? Reach us at info@nexematech.ca or 514‑834‑5648.